When a traditional travel management solution was no longer working for an Australian firm, we undertook a full strategic and operational analysis to come up with an innovative solution.
A major Australian construction and mining firm was facing mounting pressure to gain greater control, transparency, and flexibility across its travel program.
Their existing travel management model had become too rigid, offering limited visibility into bookings and spend, slow policy change processes, and minimal ability to align travel workflows with internal operations. The added complexity of managing two online booking tools further impacted efficiency and control.
The business needed a more integrated, adaptable solution – one that could be embedded into their internal environment without disrupting day-to-day operations.
Orbit World Travel partnered with the client to design and implement a fully integrated in-house travel department – tailored to their unique business structure and technology environment.
We assigned a cross-functional implementation team including project management, training, tech support, and online booking tool (OBT) specialists. The Orbit team led the process end-to-end, managing:
The program was rolled out with a strong focus on business continuity, allowing the client’s internal teams to remain focused on their day-to-day operations.
The in-house solution was operational within four weeks – with no service disruption and minimal internal resource requirements.
“We carried on with business as usual while Orbit managed everything behind the scenes. The success of this project reflects Orbit’s professionalism, attention to detail, and commitment. We were also supported by Orbit management who had a real hands on approach the whole way and kept all the key stakeholders updated, it seemed everyone rolled up their sleeves to ensure a seamless transition.” – General Manager Travel
Full implementation in 4 weeks with no downtime
90%+ System adoption rate
Real-time control and seamless policy execution
