Duty of Care

Peace of mind, wherever you go

Travel doesn’t always go to plan – flights get cancelled and luggage goes missing. But if curve-balls happen, Orbit’s comprehensive duty of care programme offers 24/7 support, security updates, risk advice, client location reports and alert notification.

Support all hours

Emergency assistance when you need it most.

Our dedicated 24/7 support team is always on hand to provide immediate assistance. These specialists know your organisation and its travel policy, ensuring that your travellers receive the same personalised Orbit service at any hour of the day or night.

Know where your people are

Track, locate, and communicate with ease.

Orbit Care includes advanced traveller-tracking technology that enables you to:

  • View a graphical map of traveller locations
  • Use two-way communication tools to contact and redirect employees to safety
  • Pull real-time location reports by country, date, or destination

Additionally, you’ll have access to detailed safety information about each region, including colour-coded risk levels and health warnings, so you can make informed decisions with confidence.

Introducing Smart Alerts

A new era in traveller safety.

Traveller safety is central to Orbit Enterprise, and our new Smart Alerts take duty of care to the next level. Powered by advanced AI, Smart Alerts deliver real-time, itinerary-specific insights to keep your team informed and your travellers safe.

As part of Orbit Care, Smart Alerts offer:

  • Real-time insights, tailored to each travellers’ itineraries
  • Predictive intelligence to identify and address potential disruptions early
  • Actionable alerts to support proactive decision-making
  • Enhanced Care Panel functionality with real-time traveller location visuals

Seamlessly integrated into our refreshed Care Panel, Smart Alerts empower organisations to act quickly, minimise disruptions, and prioritise traveller safety with greater visibility than ever before.

Always informed

Stay ahead with alerts that matter.

The safety of your travellers is everything. Stay informed of disruptions that may impact travellers locally or internationally with Orbit Alerts. We let you know about large scale events to minor incidents that may upset your travel plans. Such earthquakes, acts of terrorism, supplier availability or bad weather.

Global partnerships

Our partnerships mean our customers are prepared for any global events.

International SOS is a worldwide service that briefs travellers before take-off and can track them during their trip. It also offers on-the-ground medical and security service, including evacuation if necessary.

When it comes to looking after your people, no one goes further

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