ORBIT WORLD TRAVEL AUSTRALIA – PRIVACY POLICYINTRODUCTION

World Travel Professionals Pty Limited (ABN 92 080 629 689) and worldtravel.com.au Pty Limited (ABN 36 065 317 517), trading as Orbit World Travel (we, us, our) is committed to protecting your privacy and handling personal information in an open and transparent manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to personal information we collect, hold, use and disclose in Australia, whether collected in person, by phone, email, online, via social media, apps or other channels.

Nothing in this policy limits your rights under the Privacy Act 1988. Further information about the Australian privacy framework is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time by publishing a revised version on our website. The updated policy will apply from the date it is published.

WHEN THIS PRIVACY POLICY APPLIES

This policy applies to personal information collected from customers, website visitors, suppliers and other individuals with whom we deal. Where we act as a travel agent, we may also collect and process personal information on behalf of travel service providers.

CHILDREN

We may collect personal information relating to children under 16 where necessary to provide travel services. We rely on parents or guardians to provide appropriate consent when including children in bookings.

WHAT PERSONAL INFORMATION WE COLLECT

We may collect personal information including names, contact details, dates of birth, passport details, travel preferences, payment details, and other information required to arrange and manage travel services. We may also collect sensitive information where reasonably necessary, such as health or dietary requirements.

We may collect information directly from you, automatically when you use our websites (including IP address and browser data), and from third parties such as airlines, hotels, technology providers and travel partners.

HOW WE USE PERSONAL INFORMATION

We use personal information to:

• arrange and manage travel bookings;
• communicate with you about your travel arrangements;
• process payments and manage accounts;
• provide marketing and promotional material (where permitted);
• improve our services and systems; and
• comply with legal and regulatory obligations.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

• travel service providers such as airlines, hotels, tour operators and insurance providers;
• technology and payment service providers;
• related entities within the Orbit World Travel and the House of Travel group; and
• government authorities where required by law.

OVERSEAS DISCLOSURE

Some recipients of personal information may be located outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles, as required by APP 8.

SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Personal information is destroyed or de-identified when no longer required.

ACCESS AND CORRECTION

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond within a reasonable period and may charge reasonable costs where permitted by law.

COMPLAINTS

If you have a complaint about how we handle personal information, please contact us. We will investigate and respond to your complaint. If you are not satisfied, you may lodge a complaint with the OAIC.

CONTACT DETAILS
Orbit World Travel
Level 11, 127 Creek Street, Brisbane
Phone: 1800 067 810
Email: info@orbitworldtravel.com.au